Privacy Policy

The Chance Hub is a SEND support resource for parents, carers, and professionals based in Luton. We are the data controller for the personal information collected through this website. If you have any questions about this policy or how we handle your data, please contact us using the details below.

We may collect the following types of personal information:

• Contact form submissions — your name, email address, and the content of your message.

• Professional Referral Form submissions — your name, organisation, contact details, and information about the family you are referring (including the child's name, age, and reason for referral).

• Session request forms — your name, contact details, and information about the session you are requesting.

• Website usage data — anonymised information about how you use our website, collected via Google Analytics (see Cookies section below).

We use the information you provide to:

• Respond to your enquiries and messages.

• Process professional referrals and connect families with appropriate support.

• Arrange and coordinate parent carer sessions.

• Improve our website and services using anonymised analytics data.

We will never sell your personal information to third parties, and we will not use it for marketing purposes without your explicit consent.

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests — for responding to general enquiries and improving our services.

• Consent — where you have given us explicit permission to process your information (for example, by ticking a consent checkbox on our referral form).

• Legal obligation — where we are required by law to process certain information.

Our website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymised data such as pages visited, time spent on the site, and the type of device used. This data does not identify you personally.

We use a cookie consent mechanism on our site. Analytics cookies are only placed if you consent. You can withdraw your consent at any time by clearing your browser cookies.

For more information about how Google uses data, visit: https://policies.google.com/privacy

We retain personal information only for as long as necessary:

• General enquiries and contact form messages — up to 12 months.

• Professional referral information — up to 3 years, or as required to support the family concerned.

• Session request information — up to 12 months after the session takes place.

After these periods, your information will be securely deleted.

We do not share your personal information with third parties except:

• Where necessary to fulfil a referral or connect you with a relevant service, and only with your knowledge.

• Where required by law or a regulatory authority.

• With trusted service providers who help us operate this website (such as our hosting provider), who are bound by data processing agreements and may not use your data for their own purposes.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.

• Request that we correct inaccurate or incomplete information.

• Request that we delete your information (the 'right to be forgotten').

• Object to or restrict how we process your information.

• Withdraw consent at any time, where processing is based on consent.

• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us using the details below.

Our website contains links to external websites, including Luton Council, IPSEA, Contact, and other SEND support organisations. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this privacy policy from time to time. When we do, we will update the 'last updated' date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your personal information, please get in touch via our Contact page or by emailing us directly. We aim to respond to all privacy-related enquiries within 10 working days.